Um, it’s been a day. To say the least. My head is spinning and I need to just get it out so I can sleep well tonight. Because, whoa.
I knew it was coming, there’s been talks for MONTHS that our program was going to undergo some growing pains. We’re in the hiring process, which in higher ed takes fucking ever, and today was the first day of the quarter. So my day was spent triaging academic emgergencies (i forgot my schedule! can you help me buy books? i want to change my major!). It’s so lovely to see all thsese students and I want to give each and every one of them this undivided in the moment attention. But it’s hard because I’m being torn in 47 other directions. Namely being charged with overhauling our current method of seeing students and going to a case management model. Thanks a lot legislature for forcing this upon us!
It’s really really going to be a good thing once we get the hang of it. 2 hours of mandatory face to face meeting with students on my caseload. I’m really excited to dig in with these students and meet their needs and see their growth. Really fucking excited. But it’s hard to explain this new program, and everyone is stressed, and students are dropping in to my office left and right like old times to simply try and get bus passes or a quick errand. With working 16-20 hours a week, being dumped with a caseload of 26 students, who I need to see for 2 hours each (resulting in 52 hours of face time, in roughly 60-80 hours of work time), it doesn’t leave much wiggle room for meeting the new state requirements.
And then, since it was the first day of class, I got to go down to the classroom (I normally only teach Tues/Thurs) to meet the students. They’re awkward and precious and totally the same as they alwayas are, despite always being a fresh batch. I love it. They don’t know when to laugh at my jokes. They appear frightened of the syllabus. They’re bored to tears with the discussion of classroom guidelines.
And then there was this mom, who stood in my doorway asking me questions, and as I began the process of clarifying what she needed me to do, she just kept saying “stop acting like I’m an idiot, I’m the customer here.” I just go so bewildered because I was asking clarifying questions so I didn’t give her the runaround. I was actively trying to access her information online so that I COULD help her, even though I don’t normally have those tech permissions, and after she said “I’m the customer!” for the third time I wanted to scream “NO YOU AREN’T, YOUR DAUGHTER IS GETTING $10,000 OF FREE EDUCATION AND BOOKS EVERY YEAR, YOU AREN’T A FUCKING CUSTOMER, YOU ARE A CHARITY CASE!” But I refrained, because yes she’s a customer, but if you go to a restaurant and start yelling at a server because they ask what you are there to order, that’s pretty shitty behavior. Also, it’s fucking college, why is this student’s mommy coming to ask a question? ANNOYING.
Overall I am super super excited about this quarter. I’m nervous, though, because I know I need to set strong boundaries with myself over what I will expect of myself in my advising days vs. teaching days, and I might end up being less experimental in my class when I know that certain assignments work, because all my office attention is focused on getting these students seen. But if I can project myself out 6 months I’m going to be in a very happy place!